These FAQS have been designed to answer any questions you may have about
using our services. Please note that we may update, change or amend our FAQS
to suit the needs of our business.
We charge a reoccurring fee on a Monthly basis as mentioned within the
main section of our website which covers the service we will provide to you
(please refer to the packages we offer)
No, we do not operate on a contract basis.
No, however should a client have a specific request we will do our
upmost to provide written confirmation with no liability.
We have a dedicated team available to help and support with your
requirements. All clients are requested to either contact us directly via
phone or refer to the contact us page which can be found on the main page of
Yes, however we would ask that you provide us with a ''reasonable''
notice period of at least 72 hours.
We will send you an invoice for the first months service in advance
prior to any service being provided, this will be followed by reoccurring
monthly invoices on or around the date from your first invoice.
If the member of staff has been sourced by us (Mavi Solutions) and
leaves within the first 4 weeks of employment and notice by the client is
provided, we will:
a. Provide you a free replacement at no cost.
b. If we are unable to find you a suitable replacement then we will refund you the placement fee charge in full.
In the event that you have an enquiry then you should contact us on 0800
023 5041. Please note if our lines our busy then we recommend that you leave
a message with your name and contact number along with a brief message and a
member of our team will contact you directly.